Refund policy
Return & Refund Policy
At GlamNest, your satisfaction is important to us. We want you to feel confident when shopping with us, which is why we offer free returns and refunds within 30 days of receiving your order.
This Return & Refund Policy explains how returns, refunds, exchanges, and damaged item claims are handled.
30-Day Free Return Policy
You may request a return within 30 days of receiving your order. Returns are free for eligible items.
To qualify for a return, the item must be:
- Returned within 30 days of delivery
- In the same condition as received
- Unused, undamaged, and clean
- In its original packaging, if available
- Accompanied by proof of purchase or order confirmation
To start a return, please contact us at:
Email: support@glamnest.space
Please include your order number, full name, email address used at checkout, and the reason for your return request.
Free Refunds
Once your return is received and inspected, we will notify you whether your refund has been approved. If approved, your refund will be processed back to your original payment method.
Please allow a reasonable processing time for your bank, credit card provider, or payment service to post the refund to your account.
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as it arrives. If your item is damaged, defective, or different from what you ordered, contact us as soon as possible at:
Please include:
- Your order number
- A description of the issue
- Clear photos of the item and packaging
We will review the issue and provide a suitable solution, which may include a replacement, refund, or return instructions.
Non-Returnable Items
Certain items may not be eligible for return if they are:
- Used or damaged by the customer
- Missing parts or accessories
- Returned after the 30-day return window
- Not purchased directly from glamnest.space
If you are unsure whether your item qualifies, please contact us before sending it back.
Exchanges
If you would like to exchange an item, please contact us first. Depending on availability, we may help you with a replacement or guide you through placing a new order after your refund is processed.
Return Shipping
Eligible returns are free within 30 days. We will provide instructions after your return request is approved.
Please do not send items back without contacting us first, as unauthorized returns may not be accepted.
Contact for Returns
GlamNest
10 Rue Saint-Judes, Laval, QC H7W 4G6, Canada
Email: support@glamnest.space
Phone: (289) 334-0844